Privacy Policy

ARRIS IT is a software engineering company headquartered in Amman, Jordan, providing custom software, AI integration, regulatory technology, and business intelligence solutions to enterprises worldwide.

For privacy-related inquiries, contact us at: contact@arris-it.com

We collect information only when you actively provide it to us, including:

• Contact form submissions (name, email address, message content)
• Email correspondence initiated by you
• Publicly available business information relevant to a project inquiry

We do not collect personal data through cookies, analytics trackers, or third-party advertising tools beyond standard browser logs from our hosting infrastructure.

Information you submit is used solely to:

• Respond to your inquiry or project request
• Deliver agreed services and maintain the client relationship
• Comply with legal obligations

We do not sell, rent, or share your personal data with third parties for marketing purposes.

For individuals in the European Economic Area, our legal basis for processing personal data is:

• Legitimate interest — responding to business inquiries
• Contract performance — delivering agreed project work
• Legal obligation — where required by law

Contact form submissions and correspondence are retained for up to 3 years unless an active client relationship requires longer retention. Project-related data is retained for the duration of the engagement plus any contractually agreed warranty period.

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Object to processing based on legitimate interest
• Lodge a complaint with your local data protection authority

To exercise any of these rights, email contact@arris-it.com. We respond within 30 days.

We apply industry-standard security practices to protect your data, including encrypted transmission (HTTPS), access control, and secure data handling within our infrastructure. For regulated-industry clients, additional security measures are defined in individual agreements.

We may update this policy periodically. Material changes will be noted by a revised date at the top of this page. Continued use of our services after changes constitutes acceptance.