Terms of Service

By engaging ARRIS IT ("we", "us", "our") for services, accessing our website, or submitting an inquiry, you agree to these Terms of Service. If you are acting on behalf of an organization, you represent that you have authority to bind that organization to these terms.

ARRIS IT provides custom software engineering, AI integration, regulatory technology, product design, and business intelligence services. The specific scope, deliverables, timeline, and pricing of any engagement are defined in a written Statement of Work (SOW) or contract agreed upon before work begins.

We reserve the right to decline any project at our discretion prior to signing an agreement.

Upon receipt of full payment, all custom-developed code, designs, and documentation created specifically for a client project become the exclusive property of that client, unless otherwise agreed in writing.

ARRIS IT retains ownership of general frameworks, libraries, tooling, and methodologies developed independently. We may continue to use these in other projects. Pre-existing third-party components remain subject to their respective licenses.

Both parties agree to treat non-public information exchanged during an engagement as confidential. We do not disclose client-specific technical details, business processes, or project outcomes without prior written consent. Case studies published on this website reflect only information the client has approved for public use.

Payment schedules are defined in individual project agreements. Standard terms are net-30 from invoice date unless otherwise specified. Late payments may incur interest at the statutory rate applicable in Jordan. ARRIS IT reserves the right to suspend work on overdue accounts after written notice.

We warrant that services will be performed with reasonable care and skill in accordance with the agreed specification. We provide a defect-correction period as defined in each project agreement.

To the fullest extent permitted by law, our total liability for any claim arising from a project is limited to the fees paid for that specific project. We are not liable for indirect, consequential, or incidental damages.

For projects involving regulatory submissions (FHIR, JFDA, EU MDR, etc.), ARRIS IT implements technical systems according to agreed specifications. The client is solely responsible for ensuring regulatory filings meet the requirements of their applicable authority. We do not provide legal or regulatory counsel.

Either party may terminate an engagement with 30 days written notice. In the event of termination, the client is liable for all work completed to date. ARRIS IT will deliver all completed deliverables upon receipt of outstanding payment.

These terms are governed by the laws of the Hashemite Kingdom of Jordan. Any disputes will first be attempted to be resolved through good-faith negotiation, and failing that, through the competent courts of Amman, Jordan.

We may update these terms from time to time. The revised date at the top of this page indicates when changes were last made. Active engagements continue under the terms agreed at project start unless both parties consent to updated terms.